Britbox brings the biggest collection of British television to diehard Anglophiles for a modest monthly subscription fee. As a Samsung Smart TV owner, you’d think accessing this treasure trove of BBC and ITV would be no hassle. But what happens when Britbox just won’t display properly or load content on your Samsung set regardless of troubleshooting efforts? In this topic we talk about britbox not working on samsung smart tv.
Don’t despair fellow British TV fans! we outline the top fixes and workarounds to get temperamental Britbox streaming smoothly on 2023 Samsung televisions. From app updating and reinstallation to clearing data caches, power cycling devices, adjusting DNS settings and more – we’ve got you covered. Let’s dive in and get Britbox working flawlessly on your Samsung Smart TV with no more pesky error messages!
Reboot Your Samsung TV and Router
Let’s start with two basic first troubleshooting steps that solve countless streaming issues – rebooting both your Samsung TV and home internet router. Television firmware and streaming apps can develop minor glitches over time that cause problems loading and displaying content properly. Similarly, routers can sometimes have connection hiccups that disrupt media streams to smart devices.
Begin by turning off your Samsung TV completely via remote power button or switch, wait 60 seconds, then turn back on. This clears any accumulated RAM memory errors and reinitializes software correctly. Next, unplug your home router and modem for 60 seconds then plug back in allowing the equipment to reboot IP routes and wireless connectivity. With fresh starts for both your Samsung hardware and internet pipeline, check if Britbox works properly again.
Update Your Samsung TV Software
Another easy troubleshooting win is ensuring your Samsung Smart TV is running the very latest firmware version. Streaming providers update their backend tech frequently, and problems can develop if your television software falls too many versions behind. Confirm your system is totally up to date.
Navigate to Settings > Support > Software Update and allow your Samsung set to check for the newest firmware releases. If an update is available, download and install it carefully following all prompts. This brings critical security patches, resolves software bugs, and ensures best compatibility between your Samsung hardware and Britbox’s streaming technology for smooth playback.
Reinstall the Britbox Samsung TV App
If your Samsung television software checks out okay, the next easiest thing is reinstalling the Britbox app itself directly from the Samsung content store. Apps can sometimes become corrupted over time causing glitches and errors. Wiping and reinstalling provides a clean slate.
On your Samsung Smart TV homepage, scroll down to the bottom apps row and select the Galaxy Store icon. This is Samsung’s proprietary app marketplace similar to the Google Play and Apple App Stores on mobile devices. Next, search for “Britbox” and select the Britbox app from search results. Choose to uninstall the existing version if prompted.
After uninstall completes, search and select Britbox again and choose install to download fresh copy. Follow all prompts authorizing location access or other permissions if requested, then open the newly installed Britbox app. Log into your account, then attempt playing shows to see if issue resolves with clean app state.
Clear Data and Cache in Britbox App
If your Samsung TV software is fully updated and cleanly reinstalling Britbox unfortunately still doesn’t remedy loading/streaming issues, digging slightly deeper by wiping temporary data and internet cache in the Britbox app itself may help. Corrupted temporary cached files cause plenty of streaming woes.
To clear cache and data within Britbox app exclusively, load Britbox then access app settings from either your physical remote or Samsung TV settings menu depending on model. Look for options to force stop/close the Britbox app, clear cache and data entirely, and possibly other reset options to purge temporary files.
Restart the freshly cleaned Britbox app afterwards and login again. Attempt playing shows once more to see if wiping troublesome temporary files corrects problems loading content and navigation issues. Keep reading for additional troubleshooting if not!
Adjust DNS Server Settings on Samsung TV
Next we dive deeper towards more advanced fixes by changing DNS server settings on your Samsung Smart TV. DNS (domain name system) servers act as phonebooks translating website names into numerical IP addresses for accessing internet resources. Using reliable third-party public DNS can resolve plenty of streaming problems.
On your Samsung, head to Settings > General > Network > Expert Settings to reveal advanced network options. Select DNS setting, then change from automatic to manual. Enter preferred public DNS servers like Google (8.8.8.8), Cloudflare (1.1.1.1), or Cisco OpenDNS (208.67.222.222). Save settings and reconnect TV to WiFi network.
Public DNS services provide super-fast dependable domain name lookups that greatly stabilize internet connectivity and combat common spoofing/geo-restrictions that obstruct streaming. Set new DNS, reboot the TV once more for changes to fully take effect, then load Britbox again to see if custom DNS keeps your shows readily playing!
Enable Samsung TV Developer Options
This is an extremely obscure trick, but enabling hidden Samsung developer options opens additional tools for troubleshooting odd streaming issues on Smart TV models running Tizen OS firmware. Developer options add things like mock locations to spoof geography checks, USB debugging functions, HDCP control and much more.
Here are condensed instructions for enabling dev options: Head to General system settings, then select menu About This TV and toggle on/off 5 times consecutively. Finally press Rewind 2 times, Fast Forward 2 times, Up 1 time. If done correctly, new menu Developer Options appears! Go forth and experiment.
We won’t endorse manipulating geography settings, but other developer tools may stop pesky DRM issues if Britbox thinks you’re improperly accessing international content. Mock locations and HDCP control in particular can resolve streaming DRM interference. Just be extremely careful adjusting developer settings!
Perform Factory Reset on Samsung TV
Finally, if all else fails, a complete factory reset may be the nuclear option necessary for getting Britbox working again on problematic Samsung Smart TVs. This completely erases all data and takes television back the original out-of-box state. Resetting breaks current connections allowing fresh reconfiguration between Samsung hardware, internet connections and Britbox app.
Navigate to General > Reset and thoroughly read through information warning about permanent data deletion. Back up settings via Samsung cloud account if desired. Choose Factory Reset option to wipe device then reconfigure TV from scratch. Log into Samsung account, re-establish WiFi connectivity, install newest software updates, then setup Britbox app from scratch.
Admittedly factory reset is a giant pain losing customizations and reloading personal streaming accounts. But for some, this completely fresh software state finally makes Britbox cooperate flawlessly. And at least Samsung cloud sync can restore your personalized configuration afterwards!
Get Back to BritBox Binging on Samsung TVs!
And there you have it – a comprehensive guide covering multiple troubleshooting avenues to explore when Britbox just refuses to load, play content, or otherwise misbehaves on your Samsung Smart TV. We hit all major bases from simple reboots and updates all the way to nuclear-level factory reset if necessary.
Following one or a combination of these tips should have even the most stubborn Britbox streaming issues cleared up in no time. Here’s to relishing glorious British television without pesky technical headaches getting in the way on your high-tech Samsung set. Grab the digestive biscuits and get back to properly enjoying Britbox the way it was meant to!
Let us know if you ran into any other Britbox difficulties not covered above. Or share what eventual troubleshooting steps got streaming working again on your own temperamental Samsung television. Britbox may still have some kinks on smart televisions, but solutions exist for confidently accessing great BBC/UK content! I hope this britbox not working on samsung smart TV post helped you.
Shiraz Ali, the expert behind iTechErrors.com, brings over 7 years of tech expertise and a Master’s degree in Computer Science to the table. Renowned for his proficiency in troubleshooting and delivering practical IT solutions, Shiraz has built a trusted reputation for simplifying technology for users. His dedication is evident through his TV repair services in Shiraz, where he offers at-home repairs with a guarantee on original parts. Connect with Shiraz and stay updated on the latest tech insights and trends through his Instagram, tamirkar_tv_shiraz, where he engages with a growing community of over 800 followers.
